Shipping & Returns

Shipping Policy - Terms & Conditions

Due to our products being hand-made, there may be a slight delay on items being despatched. We will always do our utmost to despatch items within 3-5 days of ordering.

 

We strongly recommend ordering in plenty of time, especially if its for a special occasion or a gift. If you require an item urgently for a gift for example, please pop us a message in advance so we can confirm how quickly we can ship your items. If you are local to Plymouth, we can confirm whether the items are in stock for immediate collection.

Many of our range are pre-made and in stock, ready to go. You will receive an email to confirm when your order has been despatched. (You may need to check your junk folder)

We use Royal Mail for shipping our items.

You can choose from first class (usually arrive 1-3 days after posting) or second class (usually arrive 3-5 days after posting) for delivery.

Your products will be sent by your chosen option, usually within 3-5 days from ordering. Please understand that the estimated delivery time starts, once your items have been posted and not when they have been ordered.

Please be aware that during busy periods or unforseen circumstances (such as bad weather), your parcel may take slightly longer to reach you. We will happily provide you with proof of posting to show that your item was posted, but regret we cannot guarantee exactly how long it will take to reach you, once it has been posted.

In the event of a parcel not arriving, Royal Mail will not investigate it until 14 working days after it was sent. We will happily help you investigate any missing parcels, but regret that we cannot do it sooner than 14 working days, following Royal Mails policy. This means that replacement products cannot be sent until after 14 days. 

By making a purchase via our website, you accept that you understand and agree to our Shipping Policy, terms and conditions.

If you are local within Plymouth, we also offer a free collection service and also offer occasionaly local delivery for a small charge.

Return, Refunds & Exchange Policy - Terms & Conditions

All of our products are thoroughly checked for quality, prior to carefully packaging them, ready to ship out.

In the rare occurence that you are unhappy with one of our products, please in the first instance contact us. We work hard as small business to keep our valued customers happy. You can contact us at waxbyb@outlook.com

Our returns/refund policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and must be in be in the original packaging.

Non-refundable items include: Gift cards, downloadable software products, some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Plesae make contact with us direct, prior to returning any items. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 28 days after delivery, will not be entitled to a refund. The customer shall pay for postage fees for a return. We advise sending by 'signed for' delivery, so that you know that it has been safely received.

Please include: Your full name, contact number, email address, proof of purchase and reason for return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible after receiving the goods. 

Sale or Clearance items (if applicable)

Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded under any circumstances. We endeavour to be open and honest if there is a defect or specific reason as to why an item may be in the sale. You agree accept our Terms and Conditions upon purchasing. 

Exchanges (if applicable)

All of our items are packed with love and care. We check our items thoroughly before sending. In the unusual event of an item being defective or damaged, we will happily offer you an exchange. If you need to exchange an item, please send us an email at waxbyb@outlook.com and send your item to: Wax By B. 255 Fort Austin Avenue, Plymouth, PL6 5ST. Please ensure you contact us first and remember to include your name, email address, contact number and reason for requesting a replacement. 

Shipping Costs 

Shipping costs are non-refundable. This includes when needing to send your item back to us. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Agreement to Terms & Conditions

By making a purchase from Wax By B. you accept the terms and conditions listed above in our policies. If you do not agree to any of the terms and conditions within out policies set out above, please do not make a purchase. Instead, please feel free to pop us a message with your concerns and we will do our best to put your mind at ease.

Thank you for your understanding.